Refund policy

Last updated: 2026-10-23

This policy applies to purchases of goods from Altaris Global Trading LLC by business customers. It forms part of our terms and conditions.

1. All payments are final

Once we pay the manufacturer for an order, the amounts you have paid for that order are not refundable for any reason, including delays or failures of the manufacturer, quality, damage, loss in transit or your cancellation.

2. The only exception: the purchase is not made

If the purchase from the manufacturer is not made, because you cancel before we pay the factory deposit or because we decide not to place the order or cannot place it, we refund what you paid for that order, less bank charges.

3. Approval before loading

Your opportunity to raise objections about the goods is the approval before loading described in section 9 of our terms and conditions. After approval, no claims are accepted.

4. Transport

Loss of or damage to the goods in transit after the risk passes to you under the agreed Incoterm is covered by your cargo insurance.

5. How we pay refunds

Refunds under section 2 are paid in US dollars by bank transfer to the account the payment came from, within 30 days.

6. Payment disputes

Before starting a payment recall or dispute with your bank, contact us so we can resolve the issue.

7. Contact

info@altarisglobaltrading.com · 1000 Brickell Avenue, Suite #715, PMB 153, Miami, FL 33131, USA